Become a Mystery Shopper

Have you ever left a shop feeling delighted by a member of staff who was particularly helpful, or dismayed by poor service? Which experience would make you more likely to return?
 
Companies understand that good customer service ensures that customers will return - but how do they know what level of service their staff provide?
 
Mystery shopping provides an objective measure of customer service in shops, restaurants, hotels, banks and public transport.
 
The results help companies target the millions of pounds spent on staff training, ensuring staff are providing excellent service as well as meeting required guidelines and sometimes even following the letter of the law.
 
As a shopper for GfK Mystery Shopping you will be contributing to improving customer service across the UK, making shopping a better experience. You will visit a whole range of ‘shopping’ outlets, make telephone calls and even conduct mystery shopping online at home.