FRS Reports Archive

GfK Mystery Shopping have conducted a number of studies for the FSA. Please click on the individual reports below.
 

• Consumer Research 53 - The sale of lifetime mortgage products – mystery shopping results
• The sale of payment protection insurance - phase III mystery shopping results
• The sale of payment protection insurance – mystery shopping results
• Mortgage effectiveness review
• The sale of Payment Protection Insurance - Thematic update
• The sale of payment protection insurance – results of thematic work
• IQAP2
• Mortgage Mystery Shopping Analysis Report
• FSA update on payment protection insurance (PPI)
• CPOS Final Report
• Treating customers fairly: measuring outcomes
• Report to the FSA: Sale of Payment Protection