• FSA Reports Archive

GfK Mystery Shopping Case Studies

The following case studies demonstrate our commitment to great client service and providing actionable recommendations.
 

National Mobile Phone Retailer

National mobile phone retailer experience and process adherence study
 
 

Jobcentre Plus

High profile government agency uses tailored mystery shopping to understand their customer's experience
 
 

The National Trust

Driving increased service and customer selling through mystery shopping
 
 

EasyJet

Using mystery shopping to achieve sky-high service delivery
 
 

Top 50 Call Centres for Customer Service

Mystery shopping under-pins the Top 50 Call Centre Benchmark Programme
 
 

Boots

Using auditing to establish product availability
 
 

BECTA Home Access

Driving increased service through mystery shopping
 
 

GMPTE

Using mystery shopping to successfully measure and improve staff performance and facilities