GfK Mystery Shopping Case Studies

GfK conducts mystery shopping for a large array of clients, across all industry sectors. The following case studies demonstrate our commitment to great client service and providing actionable recommendations.

Toyotalogo50x50 Driving increased sales through mystery shopping
Toyotalogo50x50
Easyjet50x50 Using Mystery Shopping to achieve sky-high service delivery. Easyjet case study...
Easyjet50x50
Top50callcentres50x50 Mystery Shopping under-pins the Top 50 Call Centre Benchmark Programme.
Top50callcentres50x50
Bootslogo Using auditing to establish product availability
Bootslogo
ms_becta_logo_50x50 Driving increased service through mystery shopping
ms_becta_logo_50x50
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GfK Mystery Shopping
King Charles House
Park End Street
Oxford
OX1 1JD
Tel: +44 (0)1865 262701
Fax: +44 (0)1865 262888
Email: client_enquiries@gfk.com

Mystery Shopping Papers

The Case for Mystery Shopping
Performance Measurement & Evaluation
The Rules of Performance Measurement
The Need for Service Standards
Service Failure: Seize the Opportunity
Legal Finance: Prove It