• Retail
• IT/Telecommunications
• Financial
• Public Sector
• Transport

GfK Mystery Shopping Global

GfK Mystery Shopping is a market leader globally – not just in the UK

Over the last twelve months we have conducted mystery shopping programmes in 60 markets across Europe, Middle East/Africa, Asia and the Pacific, Latin America and North America - probably more countries than any other company.

Our geographical spread, combined with our sector expertise, makes us the obvious candidate for international projects: 

• We offer an unrivalled knowledge of managing programmes involving the measurement and implementation of standard service quality and delivery processes around the world
• We have performed more than 4 million assessments across the globe
• Our proprietary online technology is one of the most advanced in the industry

Our data entry and reporting in native languages means we can provide a detailed picture of the frontline customer interface from as many markets as you chose to monitor