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GfK Mystery Shopping

GfK Mystery Shopping is a specialist mystery shopping company providing a one-stop service from competitor research to customer service assessment and benchmarking, with recommended actions for improvements.

Our dedicated mystery shopper research team has over 15 years’ experience in producing highly successful, tailored mystery shopping solutions across all business sectors.

We provide full reports and insight on your current customer service assessment across all touch points, and highlight the actions you can take to increase your ratings.

Our mystery shopping specialists cover all the major markets including Retail, Telecommunications, Financial, Public Sector and Transport.

 

50x501Retail

50x504Public Sector

50x502IT/ Telecomms

50x505Transport

50x503Financial

50x506Our Services

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Mystery Shopping Jobs - become a mystery shopper

Mystery Shopper
Mystery Shopper

Mystery Shopping Latest News

Statement from GfK NOP regarding ‘Mystery Shopping Scam’ and ‘Secret Shopper’

GfK Mystery Shopping were recently commissioned by the BBA (British Bankers Association) to conduct an investigation into the CMC (Claims Management Company) market.