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About Mystery Shopping

• Why Us

Sectors

• Retail
• IT/Telecommunications
• Financial
• Public Sector
• Transport

Areas of Expertise

• Face-to-face assessments
• Telephone assessments
• Specialised panels
• Auditing
• Quality
• Reporting
• Competitor Mystery Shopping
• CallCheck

Insight Services

• Insight Reporting
• Creative Support
• Commercial Focus

Case Studies

• FSA Reports Archive

Global

• Retail
• IT/Telecommunications
• Financial
• Public Sector
• Transport

News/Press

• Case Studies and Reports
• News Archive
• Top 50 Call Centres 2009
• GfK Mystery Shopping appointed by Passenger Focus to run its Bus Mystery Traveller Survey
• GfK NOP study reveals concerns in using CMCs

Client Enquiries

• Request for proposal

Mystery Shopper

• How does it work?
• Key Qualities Required
• FAQs