News Archive

DWP Publication

April 2010 - An overview of the mystery shopping programme run by GfK on behalf of the Department of Work and Pensions has recently been highlighted in the internal DWPeople magazine as shown here.

Top 50 Call Centres for Customer Service

March 2010 - GfK have been re-commissioned to run the fieldwork for the Top 50 Call Centres for Customer Service Benchmark in 2010.

LARIA Conference

March 2010 - GfK gave a paper at the most recent LARIA conference focussing on the ROI of mystery shopping within the public sector.

Passenger Focus Appointment

GfK Mystery Shopping appointed by Passenger Focus to run Bus Mystery Traveller Survey. Click here to read the full report.

Mystery Visitor Programme

Historic Scotland has appointed performance measurement specialists GfK Mystery Shopping to conduct their Mystery Visitor programme.

British Bankers Association

GfK Mystery Shopping has been commissioned by the British Bankers Association to investigate the Claims Management Company market. Click here to read the full report