GfK Mystery Shopping has been appointed by Passenger Focus to run its Bus Mystery Traveller Survey

Passenger Focus is the statutory watchdog for rail passengers and is now extending its remit to perform a similar role for bus, coach and tram passengers.

Chris White, MD of GfK Mystery Shopping commented "we are delighted to have been commissioned by Passenger Focus to conduct this important survey; the vision is to influence major long term decisions by government and industry that affect bus passengers”.

Janet Cardell, Head of Research at Passenger Focus commented "Passenger Focus aims, through robust research, to make a real difference for passengers, driving improvements and influencing decision makers through advocacy, engagement and quality campaigns. Working with GfK on the Bus Mystery Traveller Survey will ensure our success continues to rely on good research and argument.”