CallCheck

CallCheck is a GfK NOP Mystery Shopping service which allows organisations to benchmark their own call handling skills against industry norms, across a range of sectors from financial to public sector to tele-communications.

CallCheck measures topline service standards including waiting times, welcome, customer knowledge and call completion. Customers can compare their own scores against competitors in the same industry, as well as understanding performance achieved in different sectors.

Competitor Mystery Shopping

Often it is not enough just to measure internal performance. Without knowing the service standards and strategy of competitors, internal measures cannot be properly benchmarked.

Find out more about Competitor Mystery Shopping>>

On the Horizon:
Hanging on the telephone

New CallCheck Data

The 2008 data report will be available in March 2009.

For more information please contact
Andy Firth
Business Development and Insight Director
+44 (0) 1865 262725
client_enquiries@gfk.com