Competitor Mystery Shopping

Often it is not enough just to measure internal performance. Without knowing the service standards and strategy of competitors, internal measures cannot be properly benchmarked.

Although we run programmes where competitor benchmarking is not included, many of our most successful programmes, in terms of driving change, involve a competitor comparison.

We are very experienced in running studies of this type and dealing with pit-falls involved. Our CallCheck product is the perfect way of benchmarking telephone / call centre performance for a limited expenditure.