GfK Mystery Shopping Areas of Expertise

GfK Mystery Shopping provides the full range of services, with expertise in face-to-face assessments, telephone assessments, specialised mystery shopper panels, customer service, audits, quality control, regulatory compliance assessments and product availability checks – not to mention CallCheck and competitor research via mystery shopping.

 

Whether you want to assess your own customer service or research your competitors’ performance to benchmark against your own, GfK Mystery Shopping provides a full service, tailored to your exact needs.

Our 60 full-time mystery shopping executives and bespoke operating systems provide you with a personal and responsive service – and make us one of the largest and longest serving mystery shopping agencies in Europe, so you know you are in good hands.

We promise you fast, reliable reporting, together with clear, actionable plans.